[Resolved] Billing and Ticketing DDoS Outage

We are currently facing a large DDoS attack on the offsite DataCentre we use for our billing and ticketing systems, the incident is being treated as a priority 1 and we will post updates here as we get them.

We offload our billing and ticketing systems to a different DataCentre for redundancy so should our primary DataCentre be unavailable access to your billing and ticketing systems would be unaffected.

Update: This has now been mitigated and the issue resolved.

[Resolved] XN10 Unresponsive

XN10 has currently gone unresponsive and is being investigated, due to the history of recent outages on this machine it’s likely we will be replacing this machine in the next few minutes.

Updates will be provided here as usual.

Update: XN10 is now back online and all VPS up and running, the move to new hardware has been postponed for a couple of days.

[Resolved] xn10 down

xn10 has suffered a primary drive failure in the RAID10 array and is currently unbootable, it looks like everything in /boot is damaged.

We are currently waiting on remote hands to attach rescue media and will work to repair this and restore service as quickly as possible.

Update: The operating system is too badly damaged and will require a reinstall. Unfortunately it also looks like two drives are failing in the same RAID1 set. We will reinstall and may need to wait for the rebuild to complete before putting the server back in service to ensure complete recovery of customer data. Further updates will follow.

Update 2 (17:45 GMT): The server has been reinstalled and we have been able to recover the raid array, it’s now rebuilding and currently at 60%. Once it finishes we will reboot the server into Xen and run a fsck against each VM individually, as soon as this completes it will be booted. When all VM’s have been booted, solusvm will be reconnected and we will make arrangements to how-swap out the other bad drive.

Update 3 (18:05 GMT): RAID Rebuild at 72%

Update 4 (18:30 GMT): RAID Rebuild at 85%

Update 5 (18:50 GMT): RAID Rebuild at 95%

Update 6 (19:17 GMT): VM’s are now being checked and booted one by one.

Update 7 (21:29 GMT): 50% of VM’s are now online.

Xen Scheduled Maintenance

Hi,

This is a notification of upcoming maintenance to our Xen host nodes, unfortunately due to recently discovered exploits we will have to perform updates to the host nodes in order to patch them. We take security very seriously and as such these updates will need to be done as a priority.

When are the updates happening?

We will begin Friday 18th December 2015 at 20:00 GMT

How long will it take?

We are aiming to have each machine completed with an hour.

Is there going to be any downtime?

Unfortunately yes, as we will need to update the Virtualisation System itself there will be downtime required due to a reboot of the node.

We will of course do our upmost to ensure these updates are completed as soon as possible with as little disruption to services as possible.