[Resolved] xn9 outage

xn9 appears to have gone unresponsive, we are currently waiting on remote hands to check the server.

Update 1: It appears the underlying partition of the LVM volume group containing VPS filesystems has gone away, despite the RAID controller, drives and array being healthy. We are currently investigating recovery opportunities.

Update 2: We have been able to manually reconstruct the underlying partition and LVM metadata, however after several attempts we are unable to get it assembled in such a way that VM filesystems are accessible. The root cause of why the partition disappeared is unclear, we suspect the size of the volume may have changed due to a bug/defect within the raid controller. It is possible that with further examination we may be able to recover complete or partial data, we cannot make any guarantees, at this time no data is available. If there is any data which is of particular importance and you can provide the complete filename, we will do our best to recover it through some alternate methods.

We will now begin a recovery operation to re-create VPS based on XN9, onto alternative host machines. Managed servers will include restoration of backups where available.

We sincerely apologise for this inconvenience and will continue to work with our customers to restore service as quickly as possible.

Update 3: All VPS have been migrated to alternate hardware.