Categories
Planned Maintainance

[Complete] Billing and Support System Maintenance

Our billing and support systems are currently undergoing scheduled maintenance and will be back online shortly.

0315 GMT – This has now been completed on time.

Categories
Planned Maintainance

[Complete] Planned maintenance : XN9, XN10, VZ2

As per the email sent yesterday, at approx 9PM (GMT+1) tonight we will be powering down, and relocating these servers due to a potential PDU issue. Downtime will be kept to a minimum but we expect approx 20-30mins.

Updates will be posted here as we carry out the work. Thanks

8.50PM – VPS are shutting down.

8.55PM – VPS are now shutdown and work will start shortly.

9.16PM – Work still in progress

9.36PM – VPS are booting up now.

Categories
Planned Maintainance

[Completed] Planned Node Maintenance – 27/06/2014

We will be carrying out scheduled audits and node reboots for the below host machines on Friday 27th June starting approx 8PM BST. We estimate downtime for VPS will be between 10-20 minutes.

This affects any customers with Xen VPS on the following host machines:

  • xn3 = DONE
  • xn9 = DONE
  • xn10 = DONE
  • xn11 = DONE
  • xn12 = DONE
  • xn13 = DONE
  • xn17 = DONE
  • xn23 = DONE

Further updates will be posted here during the maintenance task.

Thank You.

Categories
Planned Maintainance

web1 – raid card replacement

Due to some intermittent RAID performance issues on the server we are currently swapping out the raid controller for a spare. Apologies for the short notice.

Thanks

Categories
Planned Maintainance

[Resolved]Shared/Reseller Hardware Upgrades

We are migrating all of our shared/reseller customers onto new servers this evening. Please avoid making any changes to your account and apologies for the poor performance while we package and migrate all accounts over.

Categories
Planned Maintainance

[Resolved] Server updates

Due to a new SSHD rootkit which is circulating we are ensuring all of our systems are fully updated and booted into the latest kernels. At the moment we are not aware of any of our VPS host machines or managed customers being compromised but it’s good preventative maintenance nonetheless.

There may be a brief outage while your host machine is restarted.

Apologies for the lack of notice on this.

Thanks

Categories
Planned Maintainance

Core server updates

Today we are upgrading our Support desk to the latest version of Kayako fusion, and once the conversion is completed will be moving our main websites, billing system and the support desk to a new server.

If you have any urgent support issues please email tempsupport@pcsmarthosting.net while the helpdesk is offline

Thanks

Categories
Planned Maintainance

[Completed] Scheduled Reboots 21/06/12

We are rebooting our OpenVZ nodes tonight in order to boot into the latest kernel for security & compatability improvements. The following servers will be rebooted, starting at 9.00PM (GMT+1)

* vz1.pcsmarthosting.co.uk = Completed
* vz2.pcsmarthosting.co.uk = Completed
* vz3.pcsmarthosting.co.uk = Completed

Categories
Planned Maintainance

Xen Upgrades Completed **All Clear**

We have now successfully finished updating all of our Xen nodes and are pleased to say they all have a clean bill of health, as well as running the latest Xen version.

If you are on a Xen PV VPS, we have also rotated our kernels. We strongly reccomend any Xen PV customers who are not using Pygrub, click Reboot inside SolusVM which will automatically restart your VPS onto the latest kernel, and copy the matching kernel modules inside your VPS.

As always, if you have any problems let us know and we will be happy to help!

Chris

Categories
Planned Maintainance

Scheduled Reboots 20/06/12

We are continuing maintenance work on our Xen VPS nodes this evening. The following servers will be restarted from 9.00PM (GMT+1)

* xn13.pcsmarthosting.co.uk = Completed
* xn15.pcsmarthosting.co.uk = Completed
* xn16.pcsmarthosting.co.uk = Completed

Please Note: Since these machines had over a year of uptime, a number of VPS are doing a FSCK causing high IOWAIT on the host machines and delaying the startup process. If your VPS is not online it will come online by itself, please be patient and do not try to reboot it from SolusVM. Thanks