[Resolved] SolusVM Maintenance

On Sunday 15th November we will be carrying out upgrades on our SolusVM master. The portal may be unavailable during this time, however running VPS will not be affected.

Update: This work is completed

[Resolved] website maintenance

On Saturday 14th Nov we will be carrying out some maintenance work on the server hosting our websites, billing and support system. During this time you may experience temporary slowness, or a maintenance page as database work is completed.

Update 19:31 UTC – This work has been completed. If you experience issues submitting tickets e.g. can’t see the form to write in, please clear your browser history and this should fix the issue.

Thanks for your understanding.

[Resolved] node1 down

We are aware that node1.pcsmartgroup.com is currently down, the server is showing no link on the network interfaces so we suspect a switch/cable issue. We are contacting the datacentre and will provide updates ASAP.

Update: We are waiting for remote hands to check the server.

Update 2: This was caused by a fault Network Cable which has been replaced.

[COMPLETE] Planned VPS Maintenance

As per the emails sent earlier this week, we are carrying out maintenance on our Xen/OpenVZ VPS infrastructure 28/06/2019 starting at 20:00 UTC. During this work your VPS will be rebooted.

We will update this page if we encounter any issues, and when this work is completed.

Update 20:40 UTC – This work is now complete across all servers.

Thank You

[Resolved] Xen VPS Performance Issues

We are aware of performance issues with our Xen VPS which has been introduced by security patches applied yesterday. You may see increased load averages and general sluggishness inside your VPS caused by CPU Steal.

We have a fix to resolve this, and will be rebooting each VPS node shortly to apply a fix. A further update will be posted here when complete.

Update: As of 19:00 UTC, this is completed and all VPS are operating normally.

[Complete] Essential VPS Maintenance 23/02/2019

We are currently carrying out essential unplanned maintenance on our VPS infrastructure, to address recently released security vulnerabilities. This will involve a reboot of all VPS host machines.

We apologise for the lack of notice, however this is for the benefit of all customers to ensure the ongoing security and stability of our infrastructure.

This is completed.

[Completed] Web1 – Shared/Reseller Server

web1.cpservers.info is currently having some intermittent timeout issues due to a sophisticated peice of malware which goes after the Apache binary.

This malware takes control of httpd and inserts code to interrupt or redirect requests, for the last few days we have been mitigating the symptoms as best as possible.

We believe this has come across on a recent migration from another server, and as it’s incredibly difficult to pinpoint we will be reinstalling the system to ensure its fully removed. There is no risk to the security of individual accounts or the integrity of your data.

21/01/14 20:15 – We started generating a new backup set containing all account data at approx 6.30PM, and there are now only around 15% of accounts remaining. Assuming this completes within the next 45-60mins we will be proceeding with the reinstall.

21/01/14 20:47 – Backup completed, reinstall in progress.

21/01/14 21:26 – cPanel install is now well underway, should be approx 45mins then we can begin account restoration.

21/01/14 22:37 – The server has now been fully configured, and account restorations have been running for around 30mins. It will take several hours for all accounts to restore.

22/01/14 18:09 – Restores have almost completed, unfortunately this has taken a while as cPanel’s new backup system will only restore accounts one by one on a queue based system. The majority of clients should already be up at this point.

Restoration has been completed.