We have updated our ticketing system to unify everything into a single login to make life much easier for clients. You can now login and submit tickets in exactly the same place as your billing.
On Sunday 15th November we will be carrying out upgrades on our SolusVM master. The portal may be unavailable during this time, however running VPS will not be affected. Update: This work is completed
On Saturday 14th Nov we will be carrying out some maintenance work on the server hosting our websites, billing and support system. During this time you may experience temporary slowness, or a maintenance page as database work is completed. Update 19:31 UTC – This work has been completed. If you experience issues submitting tickets e.g.… Continue reading [Resolved] website maintenance
We are currently experiencing a drive failure in Node 1 and it will be replaced shortly. No downtime was experienced. Update: The RAID array has been rebuilt and performance is back to normal. Update: The drive has been replaced and the RAID array is rebuilding, you may experience slower than normal Disk IO during this… Continue reading [Resolved] Node1 – Drive Replacement
We are aware that node1.pcsmartgroup.com is currently down, the server is showing no link on the network interfaces so we suspect a switch/cable issue. We are contacting the datacentre and will provide updates ASAP. Update: We are waiting for remote hands to check the server. Update 2: This was caused by a fault Network Cable… Continue reading [Resolved] node1 down
As per the emails sent earlier this week, we are carrying out maintenance on our Xen/OpenVZ VPS infrastructure 28/06/2019 starting at 20:00 UTC. During this work your VPS will be rebooted. We will update this page if we encounter any issues, and when this work is completed. Update 20:40 UTC – This work is now… Continue reading [COMPLETE] Planned VPS Maintenance
We are currently facing an issue with the license for our support system, we are in contact with their support team however things are taking longer than we would like to get resolved. We can only apologise for this however as I hope you can appreciate this is completely outside our control. All updates will… Continue reading [resolved] Support system down – license issue
We are aware of performance issues with our Xen VPS which has been introduced by security patches applied yesterday. You may see increased load averages and general sluggishness inside your VPS caused by CPU Steal. We have a fix to resolve this, and will be rebooting each VPS node shortly to apply a fix. A… Continue reading [Resolved] Xen VPS Performance Issues
We are currently carrying out essential unplanned maintenance on our VPS infrastructure, to address recently released security vulnerabilities. This will involve a reboot of all VPS host machines. We apologise for the lack of notice, however this is for the benefit of all customers to ensure the ongoing security and stability of our infrastructure. This… Continue reading [Complete] Essential VPS Maintenance 23/02/2019
We will be performing scheduled maintenance on our billing and support systems on Saturday 16th June at 20:00BST, there will be a downtime period of approx 30 – 45 minutes.