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Planned Maintainance

[Complete] Xen Patching 2022-01-14

This is to notify you of some upcoming scheduled maintenance on our Xen Host Nodes. As part of routine maintenance we need to patch the underlying Xen virtualisation system which will require a reboot to complete.

When will this be happening?

We will begin the work at 21:00 GMT on Friday 14th January 2022

Will this be service impacting?

Yes, after the patching has been completed we will need to reboot the host node for it to take affect therefore there will be downtime whilst this happens. We expect the downtime to be in the region of 10-15 minutes however if your VPS has been not rebooted for a long time then it may automatically start a FSCK on boot which may take a little longer to complete. There is no action required on your part.

Note that you will be unable to perform any actions on your VPS in SolusVM until the maintenance is completed. Don’t worry we will ensure all VPS are started up.

Update 21:28 – node1 is completed and all VPS are starting up. VPS are in the process of starting on node2 & node3. Please be patient and expect some temporary performance issues while everything settles, for many VPS it has been over 12 months since the last reboot.

Update 21:50 – Maintenance is complete for all nodes. We are investigating issues with cloud1, however all VPS should be up and running.

Update 22:17 – Issues with cloud1 have now been fully resolved.