We have seen a few cases of storage issues on Node1, where volumes are not detached from VMs correctly when rebooting. This causes the VM to fail starting as the volume is still in use.
We will be rebooting shortly to apply a fix, and will ensure all VMs are started back up.
Update: This is now completed, and testing has confirmed there are no further issues.
Node2 has a failing memory module, there has been no impact yet since we use ECC memory and errors have been corrected, however the server is at risk until this is replaced.
We will be shutting down all VPS and replacing the faulty module at 20:00 BST 06/04/2023. An update will be provided here once complete.
Update: This is now completed
We are currently applying security updates to our VPS infrastructure which will cause VPS to be rebooted.
It is likely that some VPS will perform an automated fsck (Filesystem check) on startup, due to the amount of time since the previous check. This may cause a delay in your VPS completing the boot process.
A further update will be provided when maintenance is completed.
Update: Maintenance is now completed. The Xen security updates in this patch no longer allow VPS running outdated 32-bit kernels to boot. As a temporary workaround we have added a 5.4 kernel inside affected VPS, and ensured they are responding to ping. If you were affected you should make arrangements to reinstall to a newer, supported Linux distribution. Thank You.