Categories
Planned Maintainance

Node03 – Drive Failure

This node has suffered a drive failure and will be replaced shortly, there will be reduced disk performance whilst the raid array rebuilds.

Update 11/11/22 – Rebuild Progress is at 50%.

Categories
Planned Maintainance

[Complete] Xen Patching 2022-01-14

This is to notify you of some upcoming scheduled maintenance on our Xen Host Nodes. As part of routine maintenance we need to patch the underlying Xen virtualisation system which will require a reboot to complete.

When will this be happening?

We will begin the work at 21:00 GMT on Friday 14th January 2022

Will this be service impacting?

Yes, after the patching has been completed we will need to reboot the host node for it to take affect therefore there will be downtime whilst this happens. We expect the downtime to be in the region of 10-15 minutes however if your VPS has been not rebooted for a long time then it may automatically start a FSCK on boot which may take a little longer to complete. There is no action required on your part.

Note that you will be unable to perform any actions on your VPS in SolusVM until the maintenance is completed. Don’t worry we will ensure all VPS are started up.

Update 21:28 – node1 is completed and all VPS are starting up. VPS are in the process of starting on node2 & node3. Please be patient and expect some temporary performance issues while everything settles, for many VPS it has been over 12 months since the last reboot.

Update 21:50 – Maintenance is complete for all nodes. We are investigating issues with cloud1, however all VPS should be up and running.

Update 22:17 – Issues with cloud1 have now been fully resolved.

Categories
Planned Maintainance

[Resolved] Node1 – Drive Replacement

We are currently experiencing a drive failure in Node 1 and it will be replaced shortly.

No downtime was experienced.

Update: The RAID array has been rebuilt and performance is back to normal.

Update: The drive has been replaced and the RAID array is rebuilding, you may experience slower than normal Disk IO during this time.

Categories
Planned Maintainance

[Resolved] Scheduled Maintenance – Billing and Support

We will be performing scheduled maintenance on our billing and support systems on Saturday 16th June at 20:00BST, there will be a downtime period of approx 30 – 45 minutes.

Categories
Planned Maintainance

[Resolved] Mail Server Reboot

One of our Mail Servers requires a reboot for a maintenance issue and will be completed at the below date and time:

Date: 15th October 2017
Time: 21:30 GMT

Updates will be posted here if required.

Update: This has now been completed.

Categories
Planned Maintainance

[Resolved] XN17 – Planned Maintenance 2017/01/27 – 22:00GMT

Update @ 21:55 – This has now begun.

Update @ 22:28 – This has now been completed and VPS are now booting back up

This is an advanced notification of upcoming maintenance on hostnode XN17, please see below for further details.

When Is this happening?
It will begin on Friday, 27th January 2017 at 22:00 GMT

How long will it take?
We are hoping this should take no longer than 60 minutes.

Is any Downtime expected?
Yes, the server will need to be powered down so downtime is to be expected for the duration.

Updates will be posted here.

Categories
Planned Maintainance

[Resolved] XN10 Migration

Due to the ongoing stability issues with XN10 we are migrating all VPS off this server as its being replaced, updates to the migration will be posted here.

Categories
Planned Maintainance

Xen Scheduled Maintenance

Hi,

This is a notification of upcoming maintenance to our Xen host nodes, unfortunately due to recently discovered exploits we will have to perform updates to the host nodes in order to patch them. We take security very seriously and as such these updates will need to be done as a priority.

When are the updates happening?

We will begin Friday 18th December 2015 at 20:00 GMT

How long will it take?

We are aiming to have each machine completed with an hour.

Is there going to be any downtime?

Unfortunately yes, as we will need to update the Virtualisation System itself there will be downtime required due to a reboot of the node.

We will of course do our upmost to ensure these updates are completed as soon as possible with as little disruption to services as possible.

Categories
Planned Maintainance

[Phase One Complete] Emergency Xen Maintenance

We are currently performing some emergency Xen Maintenance which has started now (19:30 GMT – Thursday 29th October), downtime should be less then 60 minutes per server.

More in-depth details will be posted once all systems have been patched.

Completed: xn10, xn22, xn23, xn17, xn13, xn12, xn9, xn3

Phase one has now been completed.

Categories
Planned Maintainance

[Completed] Xen node reboots

Starting at 7PM GMT this evening we will be rebooting all Xen host machines to apply important security updates, as per the emails sent out yesterday.

Update (7.28PM): All Xen host machines have been updated and rebooted successfully.