We have seen a few cases of storage issues on Node1, where volumes are not detached from VMs correctly when rebooting. This causes the VM to fail starting as the volume is still in use.
We will be rebooting shortly to apply a fix, and will ensure all VMs are started back up.
Update: This is now completed, and testing has confirmed there are no further issues.
Node2 has a failing memory module, there has been no impact yet since we use ECC memory and errors have been corrected, however the server is at risk until this is replaced.
We will be shutting down all VPS and replacing the faulty module at 20:00 BST 06/04/2023. An update will be provided here once complete.
Update: This is now completed
We are currently applying security updates to our VPS infrastructure which will cause VPS to be rebooted.
It is likely that some VPS will perform an automated fsck (Filesystem check) on startup, due to the amount of time since the previous check. This may cause a delay in your VPS completing the boot process.
A further update will be provided when maintenance is completed.
Update: Maintenance is now completed. The Xen security updates in this patch no longer allow VPS running outdated 32-bit kernels to boot. As a temporary workaround we have added a 5.4 kernel inside affected VPS, and ensured they are responding to ping. If you were affected you should make arrangements to reinstall to a newer, supported Linux distribution. Thank You.
This node has suffered a drive failure and will be replaced shortly, there will be reduced disk performance whilst the raid array rebuilds.
Update 11/11/22 – Rebuild Progress is at 50%.
We are currently investigating slow network connectivity on Node 2. Updates will be posted here.
Update: This has now been resolved and was caused by an incorrect port profile.
We have had a drive failure on Node03 which has now been replaced however the RAID array is now rebuilding, this may cause some disk wait.
We will update once this is complete.
Update:
This is to notify you of some upcoming scheduled maintenance on our Xen Host Nodes. As part of routine maintenance we need to patch the underlying Xen virtualisation system which will require a reboot to complete.
When will this be happening?
We will begin the work at 21:00 GMT on Friday 14th January 2022
Will this be service impacting?
Yes, after the patching has been completed we will need to reboot the host node for it to take affect therefore there will be downtime whilst this happens. We expect the downtime to be in the region of 10-15 minutes however if your VPS has been not rebooted for a long time then it may automatically start a FSCK on boot which may take a little longer to complete. There is no action required on your part.
Note that you will be unable to perform any actions on your VPS in SolusVM until the maintenance is completed. Don’t worry we will ensure all VPS are started up.
Update 21:28 – node1 is completed and all VPS are starting up. VPS are in the process of starting on node2 & node3. Please be patient and expect some temporary performance issues while everything settles, for many VPS it has been over 12 months since the last reboot.
Update 21:50 – Maintenance is complete for all nodes. We are investigating issues with cloud1, however all VPS should be up and running.
Update 22:17 – Issues with cloud1 have now been fully resolved.
We have updated our ticketing system to unify everything into a single login to make life much easier for clients. You can now login and submit tickets in exactly the same place as your billing.
On Sunday 15th November we will be carrying out upgrades on our SolusVM master. The portal may be unavailable during this time, however running VPS will not be affected.
Update: This work is completed
On Saturday 14th Nov we will be carrying out some maintenance work on the server hosting our websites, billing and support system. During this time you may experience temporary slowness, or a maintenance page as database work is completed.
Update 19:31 UTC – This work has been completed. If you experience issues submitting tickets e.g. can’t see the form to write in, please clear your browser history and this should fix the issue.
Thanks for your understanding.