Below is a copy of an email sent to customers on 20/11/2011:
This email is to inform you about some upcoming planned maintenance, affecting a small number of customers on the machine xn15.pcsmarthosting.co.uk. To check if you have a VPS on this machine, log into SolusVM and check the Location at https://solusvm.dns4vps.com:5656 Or just open a ticket with your IP Address and we will check for you.
If your VPS is not hosted on XN15, please discard this email as it does not affect you.
If your VPS is hosted on XN15, our datacenter will be moving this node onto the new network setup with increased resilience, as we have done with our other servers a few months back.
This will be taking place between 1AM and 3AM (UK Time, GMT+1) on 10/11/2011 and the server will be down for approximately 30 minutes while it is moved to another rack and powered up.
If you have any questions please let us know.
Regards,
The PCSmart Team